Welcome to the PLATF9RM App support page. Here you’ll find quick answers to the most common questions about downloading, signing in, using the app, and door access.
If your question isn’t answered here, contact our team using the details at the bottom of this page.
How do I download the PLATF9RM app?
The PLATF9RM app is free to download on iPhone and Android.
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iPhone (App Store):
Search for “Platf9rm” or use this link:
https://apps.apple.com/gb/app/platf9rm/id1498927621 -
Android (Google Play):
Search for “Platf9rm” or use this link:
https://play.google.com/store/apps/details?id=com.officernd.platf9rm&hl=en_GB
Make sure you’re downloading the official app published by PLATF9RM.
How do I sign in to the app?
Use the same email address and password you use to log into the PLATF9RM Members Portal.
- Open the app.
- Enter your email and password.
If you’ve forgotten your password:
- Tap “Forgot password?” on the sign-in screen.
- You’ll be sent an email with instructions to reset your password.
- Follow the link in that email and create a new password, then sign in again.
If you still can’t sign in, contact the team (details below).
What can I use the PLATF9RM app for?
The PLATF9RM app is your all-in-one companion for everything at PLATF9RM – not just door access.
Once you’re signed in, you can use the app to:
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Access your workspace
Unlock doors using Bluetooth (see section 4) and manage your entry throughout the day. -
Book rooms and resources
View availability and book meeting rooms, phone booths, and other shared spaces directly from your phone. -
Stay up to date
See the latest news, events, and community updates from your PLATF9RM workspace. -
Manage your membership
View your membership details, check access hours, and stay informed about what’s included in your plan. -
Connect with the community
Discover what’s happening across Brighton and Hove, from workshops and networking to social events. -
See what perks are available to you
Whether it’s a discount for local businesses across the city or weekly yoga, we’ve got you covered. -
Get support quickly
Find key contact details and reach your local team in just a few taps.
We’re continuing to add new features, so it’s worth keeping the app updated and checking back regularly.
How do I use the app for door access?
The app uses Bluetooth to unlock doors, so you’ll need to have Bluetooth turned on in your phone settings.
- Open the PLATF9RM app and make sure you’re signed in.
- Stand close to the door you want to enter (you need to be near the door reader).
- On the app’s home screen, tap the key icon in the bottom-right corner.
- Wait a moment while the app connects to the door reader.
- Once unlocked, the door will release as normal.
Your access is linked directly to your PLATF9RM membership level:
- Some members have access during office hours only.
- Some members have 24/7 access.
You can check your specific access hours on our Membership page .
What should I do if the app isn’t working for door access?
If the app isn’t unlocking a door, try these steps in order:
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Check Bluetooth
- Make sure Bluetooth is turned on in your phone settings.
- If it’s already on, try turning it off, waiting 5 seconds, then turning it on again.
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Check you’re signed in
- Open the app and confirm you can see the home screen with your membership details.
- If not, sign in again using your Members Portal email and password.
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Move closer to the door
- Stand within about 1–2 metres of the door reader.
- Make sure nothing large (bags, metal objects) is between your phone and the reader.
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Tap the key icon again
- On the home screen, tap the key icon (bottom-right) once more.
- Wait a few seconds for the connection to complete.
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Check your access hours & Credits
- Some memberships only allow access during certain hours OR for a set number of hours (credits).
- If you’re trying to enter outside your allowed hours, the door will not unlock.
- Check your access entitlement on our Membership page .
- Check your remaining hours (credits) on the App or Members Portal. Go to your Account > Select “Allowance” from the tabs across the top.
If the door still won’t open after trying the above:
- Use the intercom or entry phone at the door (if within office hours) to contact the team inside.
- Or contact your local PLATF9RM team directly using the details below.
Contact your local team
Brighton
- Phone: 01273 437090
- Email: [email protected]
Hove
- Phone: 01273 437055
- Email: [email protected]
For app-related issues, please include:
- Your full name
- Your membership type
- Your phone model (e.g. iPhone 13, Samsung S22)
- A brief description of the issue and when it happens
We’ll use this to investigate and get back to you as quickly as possible.
